Privacy Policy | Vocifer Health

Vocifer Health (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website and telehealth services that connect you with independent licensed healthcare providers.

Information we collect

Contact and account data: name, email address, phone number, and similar identifiers you provide when joining a waitlist or creating an account.
Health information: symptoms, medical history, medications, lab results, and other protected health information (“PHI”) you or your providers submit through the platform.
Technical data: IP address, device type, browser, pages visited, and cookies or similar technologies used for security and analytics.
Payment information: processed by our payment partners; we do not store full payment card numbers on our servers.

How we use information

To operate the platform and connect you with licensed providers.
To schedule visits, deliver lab orders, and facilitate prescriptions.
To communicate about care, appointments, and service updates.
To improve security, prevent fraud, and comply with legal obligations.
For analytics in de-identified or aggregated form where permitted.

HIPAA notice

When we create, receive, maintain, or transmit PHI on behalf of covered healthcare providers, we may act as a business associate under HIPAA. In those cases, our use and disclosure of PHI is governed by applicable law, business associate agreements, and notices of privacy practices from your treating providers.

You have rights under HIPAA to access, amend, and request an accounting of certain disclosures of your PHI, subject to exceptions. To exercise these rights, contact your provider or us at [EMAIL].

Data security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and vendor reviews. No method of transmission over the Internet is 100% secure; we encourage you to use strong passwords and protect your devices.

Sharing of information

We may share information with: (1) licensed healthcare providers and their staff involved in your care; (2) laboratories and pharmacies as directed by your provider; (3) service providers who assist our operations under confidentiality obligations; (4) authorities when required by law or to protect safety; and (5) successors in a merger or acquisition, subject to applicable law.

We do not sell your PHI for marketing purposes.

Your rights

Request access or correction of your personal information.
Request deletion where applicable law applies.
Opt out of certain marketing communications.
Lodge a complaint with a supervisory authority or the U.S. Department of Health and Human Services where applicable.

Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. We will post the revised version with a new “Last updated” date and, where required, provide additional notice.

Contact us

Vocifer Health
[ADDRESS]
Email: [EMAIL]

For medical emergencies, call 911 or your local emergency number — do not use email or the website for urgent matters.