Vocifer AI

Documentation

Learn how to use Vocifer AI to transform your business communication.

Overview

What is Vocifer AI?

Vocifer AI is an intelligent call management system that helps businesses handle incoming calls efficiently using artificial intelligence. It's designed to be your 24/7 virtual receptionist, capable of understanding caller intent, providing relevant information, and routing calls appropriately.

Key Features

AI-Powered Call Handling

  • Natural conversation flow with contextual understanding
  • Multi-language support with accent recognition
  • Customizable call flows based on business needs
  • Real-time call transcription and analysis
  • Intelligent call routing based on caller intent

Analytics & Reporting

  • Detailed call analytics dashboard
  • Call duration and quality metrics
  • Caller intent analysis and success rates
  • Usage statistics and cost tracking
  • Custom report generation

Integrations

  • Calendar systems (Google Calendar, Outlook, Cal.com)
  • CRM platforms (Salesforce, HubSpot, Zoho)
  • Help desk software (Zendesk, Freshdesk)
  • Custom API connections
  • Webhook support for real-time updates

Customization

  • Branded greetings and voice customization
  • Business hours and holiday settings
  • Custom call routing rules
  • Industry-specific knowledge base
  • Multi-level call handling