SMS Opt-In Policy

Consent to Receive SMS Communications

By providing your phone number and checking the consent box, you agree to receive SMS messages from Vocifer AI Voice Agents (“we,” “us,” or “our”) for the following purposes:

• Service Notifications: Updates about your AI voice agent calls, appointments, and account status
• In-Call Communications: SMS confirmations and updates sent during active calls
• Account Alerts: Important notifications about your account, billing, or service changes
• Support Messages: Responses to your support requests and inquiries
• Marketing Communications: Promotional offers, new features, and updates (only with explicit consent)

How to Opt-In

You can opt-in to receive SMS communications through the following methods:

1. Website Consent: Check the “I agree to receive SMS messages” box when signing up for our service
2. Mobile App: Enable SMS notifications in your account settings
3. Verbal Consent: During phone calls with our AI agents, you may be asked for consent to receive follow-up SMS messages

   Sample Verbal Consent Script:

   “Hello, this is [Business Name]. We'd like to send you text message updates such as appointment reminders, confirmations, or important service updates. Standard message and data rates may apply. You can reply STOP at any time to unsubscribe. Do we have your permission to send you these text messages?”

4. Text Message: Reply “YES” to any SMS message from us to confirm your consent

How to Opt-Out

You can opt-out of SMS communications at any time by:

1. Reply STOP: Text “STOP” to any SMS message from us
2. Account Settings: Disable SMS notifications in your account dashboard
3. Contact Support: Email us at support@vocifer.com to request removal
4. Phone Call: Call our support line and request to be removed from SMS communications

Message Frequency

• Service Messages: As needed for account and service notifications
• In-Call SMS: Only during active calls when you've given consent
• Marketing Messages: Maximum of 4 messages per month (only with marketing consent)

Message Content

SMS messages may include:

• Appointment confirmations and reminders
• Call summaries and follow-up information
• Account status updates
• Support responses
• Service announcements
• Promotional offers (only with marketing consent)

Data Privacy

Your phone number and SMS preferences are protected under our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.

Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details about your plan's SMS charges.

Support

If you have questions about our SMS policy or need help managing your preferences, contact us:

• Email: support@vocifer.com
• Live Chat: Available through your account dashboard

Updates to This Policy

We may update this SMS Opt-In Policy from time to time. We will notify you of any material changes via email or through your account dashboard.

Last Updated: August 2025